Privacy Policy

1. General Provisions

1.1 Who We Are

Mataev Real Estate (hereinafter: the “Company”) is pleased that you have shown interest in our services. We respect your privacy and are committed to protecting your personal data.

1.2 Database Owner

2. Definitions

2.1 Personal Data

Any information relating to an identified or identifiable person, including name, phone number, email address, residential address and other contact details.

2.2 Data Processing

Any action performed with personal data, including receiving, collecting, storing, using, disclosing or deleting it.

2.3 Database Owner

The person or entity that determines the purposes and methods of data processing, namely the Company.

3. Collection of Personal Data

3.1 Data Collection on the Website

• Regular browsing: we do not collect personal data during ordinary visits to the website.
• Contact form: when filling out the “Contact Us” form on the website, you may provide personal data, including your full name, phone number and email address.

3.2 Lawful Basis for Processing

The processing of personal data is based on:

• your consent to provide data through the contact form;
• providing personal data is not a legal obligation and depends solely on your choice. Without providing contact details, we will not be able to contact you and respond to your request.

4. Purposes of Data Use

We use your personal data exclusively for the following purposes:

• contacting you, responding to your request and providing information about the Company’s services;
• informing you about the Company’s activities (with your consent);
• direct marketing, meaning the sending of advertising information by email or WhatsApp (with your consent). You may withdraw your consent to receive news and advertising messages at any time.

5. Your Rights

5.1 Right of Access

You have the right to access the personal data stored about you in the Company’s databases, in accordance with Section 13 of the Protection of Privacy Law.

5.2 Right to Rectification

You have the right to request correction of personal data if it is inaccurate, incomplete, unclear or outdated, in accordance with Section 14 of the Protection of Privacy Law.

5.3 Right to Deletion

You have the right to request deletion of your personal data, subject to legal retention obligations.

5.4 Right to Object to Direct Marketing

You have the right to opt out of direct mailings and request removal from mailing lists.

5.5 Exercising Your Rights

To exercise your rights, please contact us using the contact details listed in Section 1.2 of this document. We undertake to respond to your request within 30 days.

6. Storage and Protection of Information

6.1 Retention Period

• When you fill in your contact details, the information is stored for the purpose of establishing contact. If you decide not to enter into an agreement with the Company and not to use its services, the information will be deleted from the Company’s systems within 30 days from the date you decline the cooperation offer.
• Mailing lists: until consent is withdrawn.

6.2 Security Measures

The Company applies modern data protection systems and procedures, including:

• physical protection of the Company’s premises;
• technological protection of computer systems;
• restricting access to information only to authorized employees;
• training employees on information security matters.

Important to know: despite the measures taken, absolute security does not exist, and the Company cannot guarantee complete protection against all risks.

7. Transfer of Information to Third Parties

The Company does not transfer your personal data to advertisers or any third parties, except in the following cases:

• with your explicit consent;
• if required by law;
• to technical service providers working on behalf of the Company, subject to contractual restrictions.

8. Cookies

8.1 Use of Cookies

The website uses cookies for:

• proper operation of the website;
• collecting statistical data about website usage;
• improving the user experience.

8.2 Managing Cookies

You may block or delete cookies through your browser settings. Blocking cookies may affect the proper operation of the website.

9. Changes to the Policy

In the event of material changes to the privacy policy, a notice will be published on the website’s home page. Changes will take effect 15 days after publication.

10. Complaints

In the event of a complaint related to the processing of your personal data, you have the right to contact the Privacy Protection Authority:

11. Contact Information

For questions or clarifications related to this Privacy Policy: